Office document

Explain office documents.
List types of office documents.
Prepare office documents e.g. receipt, invoice, stock records, etc.
Mention the uses of office documents.

Office organisation:ii

Explain the meaning of an organization.
State the objectives of an organization
Describe the structure of an organization.
List office personnel
State the responsibilities of office personnel.
Define:
i. span of control
ii. Unity of control
iii. unity of
function

The reception

Describe the reception.
Outline the responsibilities of a receptionist.
Mention and explain the Personal and Job qualities of a receptionist.
List the documents handled by a receptionist.
Outline the procedures for handling telephone calls

Office equipments

Identify various types of office equipment.
Distinguish between manual, electric & electronic office equipment.
State the uses of office equipment.
Care of office equipment

Departments in an orgarnization

Mention the different departments in an organization.
State the functions of each department.
List the various heads of departments

Office organisation

Explain the meaning of an organization.
State the objectives of an organization
Describe the structure of an organization.
List office personnel
State the responsibilities of office personnel.
Define:
i. span of control
ii. Unity of control
iii. unity of
function

The office

Define an office.
– Explain the importance of an office
Differentiate between small and large office.
State the functions of an office

Organizing for International Marketing

Describe the key approaches to entering international market
State reasons for adapting marketing plans for international market
Explain the regulations guiding the international market

Meaning and Reasons for International Marketing

State the meaning of international marketing
Mention the importance of international trade systems
Explain the reasons for international marketing
Explain the effects of features on a company or individual

Roles Of Facilitators

At the end of the lesson, the student should be able to understand the Roles Of Facilitators

Warehousing

Explain warehousing
State the functions of warehousing
List the types of warehousing
Enumerate the activities in warehousing

Marketing Mix (ii)

Explain market environment
Differentiate between the factors that affect market environment

Marketing Mix

Explain marketing mix
Identify the four Ps of marketing
Explain market environment
Differentiate between the factors that affect market environment