How to seek redress
Define Consumer Rights
Define consumer redress
List ways of seeking redress
List the benefits of providing redress
How to make complaints
Explain what a complaint is
Distinguish between a justified and unjustified complaint
State the steps in lodging a complaint
Write a letter of complaint
State reasons for banning and restricting chemicals not suitable for use
State procedures for banning and restricting chemicals not suitable for use
Consumer Protection Agencies
State the meaning of consumer protection agency
Need for consumer protection
Mention consumer protection agencies
State the roles and responsibilities of the consumer protection agencies
Simple Single Business Plan
Define Business Plan
Identify the procedure for drawing up simple single business plan
Draw up a simple single business plan
Setting Simple Business Goals
State the strength of an identified business they wish to pursue
State the weaknesses of an identified business they wish to pursue
State the opportunities of an identified business they wish to pursue
Identify the threats to an identified business they wish to pursue
Communication
State the meaning of communication
Mention means of communication
Explain each means of communication
State the importance of communication in business
Identify the services provided by communication agencies
Transportation
Explain the meaning of transportation
Enumerate the importance of effective transport system in business
Mention five types of transportation
State the advantages and disadvantages of each type of transportation
Advertising
State the meaning of advertising
Mention types of advertising
List the functions of advertising
List various forms of advertising media
Mention some advertising jingles
Store Records And Imprest System
At the end of this lesson, the students should be able to understand Store Records And Imprest System
Standard Paper Sizes
Learn about Standard Paper Sizes; Effective Office Practice
Manuscript
Learn about Manuscript; Effective Office Practice
Office Equipment
1
Explain the meaning of office equipment
Identify office equipment
List types of office equipment
List importance of office equipment
Explain uses of the different office equipment
Explain care of office equipment
Office procedure
Explain the meaning of office procedure
List the importance of office procedure
Explain the procedure for making payments
Keep an imprest account
Memorandum/ e-mail
State what a memorandum is
List the features of a memorandum
Produce a memorandum
Define e-mail
Mention the features of an e-mail
Send an e-mail
Page Setup
Demonstrate how to setup a new page
Choose the correct alignment:
– Left
– Right
– Centre
– Justified
Produce a document
Paragraphing
Mention the different methods of paragraphing
Identify the different methods of paragraphing
Demonstrate the use of different methods of paragraphing
Techniques Development in keyboarding
Demonstrate the use of the insert table function
Demonstrate the use of line space regulator
Demonstrate the use of enter key
Speed development and accuracy skills
Keyboard faster by practicing alphabetic sentence drills
Demonstrate improved techniques by keyboarding one line sentence drill accurately
Build up accuracy and speed
Keyboard for ten minutes at 20 words per minute with 98% accuracy
Printers Correction Signs
Identify proofreaders signs
Demonstrate the use of proofreader signs
Cash Book
Explain the meaning of a cash book
Identify items and columns on/of a cash book
Prepare a cash book
Record cash receipts in a cash book
Record bank transactions in a cash book
Differentiate between cash book and petty cash book