Consumer Rights

Identify what a right is
Explain the origin of consumerism
List the eight universal consumer rights

Business opportunities

Define Business Opportunities
Identify Business opportunities:
– Locally
– Nationally
– Internationally

Insurance

Define Insurance
Explain services provided by insurance companies
Mention types of insurance
Identify the benefits of insurance

Bank Service

Define a commercial bank
Explain the services provided by the bank
Identify ethical issues in banking

Distribution

Explain the meaning of distribution
List the agent‟s involved in distribution
Explain the functions of each agent in the channels of distribution
Identify licensed chemicals vendors
Identify safe ways of handling chemicals
State the effects of wrong handling of chemicals
Identify when production ends

Trade

Explain the meaning of trade
List the importance of trade
Describe forms of trade
Explain the services that make trade easy
Explain the role of Customs and Excise in foreign trade

Office documents

Explain the term office document
Enumerate the types of office documents
List the uses of sales documents
Mention the uses of purchase documents

Office Correspondence

State and explain types of correspondence records
State the uses of correspondence records
List ways through which mail come into an organization
Outline the procedure for handling correspondence

The Reception Office

Describe the reception office
Explain the meaning of receptionist
State the importance of a receptionist
List the qualities of a receptionist
Outline the duties of a receptionist
State how to treat visitors
Explain appropriate office dress code
Outline the procedure for answering the telephone
Identify and design:
– Visitor‟s book
– Request form

Office Layout

The structure of an office (office layout)
Types of office layout
Advantages/disadvantages of office layout
Different functions performed in an office

Common Crimes: Cultism

Describe Cultism and Drug Abuse.
List andExplain causes of Cultism and Drug Abuse.
Mentioning the effects of cultism and Drug Abuse.

Common Crimes: Falsehood and Theft

Identifying common crimes.
Stating the causes of common crimes.
Mentioning the effects of common crimes.
Reporting appropriately ways of relating with security agents.
Explaining ways of relating with security agents, school, and neighbourhood authorities in crime prevention.
Avoiding criminal behaviours.