Fields of Study: Arts, Humanities & Social Sciences

Office Correspondence

State and explain types of correspondence records
State the uses of correspondence records
List ways through which mail come into an organization
Outline the procedure for handling correspondence

The Reception Office

Describe the reception office
Explain the meaning of receptionist
State the importance of a receptionist
List the qualities of a receptionist
Outline the duties of a receptionist
State how to treat visitors
Explain appropriate office dress code
Outline the procedure for answering the telephone
Identify and design:
– Visitor‟s book
– Request form