Customer service
Explain the meaning of customer service
State the advantages of customer services.
Ways to sell
define selling and sales call
State various ways of selling
List steps for sales call
Personal qualities of a machandiser
define merchandising
explain the meaning of auto part merchandising.
Introduction to auto parts mechandising
Define merchandising
Explain the meaning of auto parts merchandising
Regulatory bodies
List types of regulatory bodies
State the function of the regulatory
Storing of parts
Define storage
List the ways of storing parts in the store.
State reason for proper storing of parts.
Principles of maintaining parts level
State the principle of maintaining parts level
State reasons for maintaining parts level
Arrangement of parts
State the type of part arrangement
List the advantage of part arrangement.
Care of tools
State different ways of taken care of tools
List the effect of improper tool care
Types of tools and their uses
List types of tools
Differentiate between the two types of tools.
Sketch simple hard tools
State the uses of tools
Location and function of engine parts
Locate the position of the engine parts
State the function of engine parts.
Engine e.g piston, crankshaft, carnshaft, connecting rod, crankcase, valves, cylinder head, oil pumps
List the engine parts
Identify the engine parts
Draw engine part
Safety in auto part mechandising shop
Define safety precaution
List safety precaution to be observed in auto parts.
State causes of accident in auto parts merchandising shop.
Enterprise
Identify types of enterprise
Explain them objectives of business
organization
Management
Students should be able to Define management
Explain the functions of management
Explain the purpose of managing money, men, materials and machines.
Examine the concept of authority and responsibility in a business set UP.
Fluid flywheel and transmission components
Students should be able to Explain the construction and operation of different types of gearbox
Explain the principle of operation: Propeller shaft Universal joints
Explain the function of the rear axle.
Explain the construction, operation and adjustment of rear axle
Identify various tools and equipment for the removal, repair and adjustment of gearbox.
State different types of gears in the rear axle, i.e. Crown wheel, sun wheel planet gears and pinion.
Engine Classification
Students should be able to:
Explain the constructional differences between gas turbine and wankel rotary engine.
Illustrate with sketches principles of operatons in gas turbine
Illustrate with sketches principles of operatons in gas turbine.
Explain various typesof cylinder arrangements.
State the firing order for different types of engines (4, 6 and 8 cylinders)
Wheels and types balancing
Students should be able to Explain the importance of wheel and tyre balancing.
Have the knowledge of interchanging tyres
Differentiate between types of rims.
Anti-lock braking system(ABS)
Explain anti-lock braking system.
State the advantages of anti- lock braking system over others
Braking system faults tracing
Students should be able to Identify the various faults in the brake system.
Explain various brake faults and their remedy
Rectify various brake faults