Types of sales
List types of sales
Explain types of sales
State advantages of sales.
Forecasting
Define forecasting
Explain the need fore casting.
Advertising
Define advertising.
Name different types of advertising.
List the advantages of advertising
Ethical business behaviour
Define Ethical Business Behavior
List ethical Behavior
Explain in full the various ethical behaviors in Auto parts merchandising.
Warranty/Guarranty
Define warranty / guarantee
State the procedures for warranty / guarantee claims
List the process of using warranty/guaranty right
State the importance of warranty
Quality control
Define quality control
Identify types of quality control
State four ways by which quality can be improved.
Visual presentation
Present item to the customer.
Methods of item presentation.
advantages of good item presentation
Re-ordering quantity
define re-ordering quantities
State the advantages of re-ordering quantity
List the process of re-ordering quantity.
Cataloging
Define cataloging
State the functions of cataloging.
Explain the process of locating parts using catalogue.
Maintainance of test equipment
Identify how to start and stop the test equipment
Follow the manufacturer’s instructions on the use of each of the test equipment.
State the importance of manufacturers manual.
Types of test equipment
Identify types of test equipment e.g. Spark plug cleaner, engine analyzer, dwell angle tester, exhaust gas analyzer, vacuum tester, oscilloscope etc.
State the function of each of the test equipment
Cooling system and its parts
Identify the types of cooling system.
State the functions of cooling system.
List the part of each of the two types of cooling system.
Suspension system and parts
Identify the two types of suspension system
Lists the part of the suspension systems.
State the functions of the parts of suspension system.
Transmission system (propeller shaft and rare axle assembly)
State the functions of propeller shaft and rear axle assembly.
List and identify the types and various parts of the propeller shaft and rear axle assembly.
Transmission system (gear box)
List and identify types of gear boxes on mode of operation and number of speed
State the function of clutch
Transmission system (clutch)
Identify various parts of clutch.
State the functions of the parts identified above.
Customer service
Explain the meaning of customer service
State the advantages of customer services.
Ways to sell
define selling and sales call
State various ways of selling
List steps for sales call
Personal qualities of a machandiser
define merchandising
explain the meaning of auto part merchandising.
Introduction to auto parts mechandising
Define merchandising
Explain the meaning of auto parts merchandising